Custom Software
That Actually Runs
Your Business.
Senior engineers building custom web applications and internal platforms for Vancouver Island businesses. Fixed prices. Weekly demos. 90-day warranty. We are not Shopify. We are not Salesforce. We are the team you call when those tools fail.
Based in Nanaimo, BC · Serving Victoria, Duncan, Courtenay, Campbell River & beyond
"In 2020, we watched a Nanaimo manufacturer lose a $200,000 contract because their quote took 3 days to generate. Their competitor answered in 2 hours."
Their product was better. Their people were experienced. But their process was invisible to the buyer. That is why NLP Software Services exists — to make Vancouver Island businesses as fast and efficient as their Lower Mainland competitors, with software that actually fits how they work.
How We Work With You
Three engagement models. Pick what fits your stage.
$8,000 – $25,000/mo
CTO-as-a-Service
Technical leadership without the full-time hire. Architecture, audits, hiring support, and on-call escalation.
- Technology roadmap
- Code review & audits
- Vendor evaluation
- Technical hiring support
- Monthly executive reporting
$30,000 – $250,000
Custom Development
From idea to live product. Discovery, design, build, launch, and 90-day warranty included.
- Discovery & design
- Full-stack development
- Testing & QA
- Deployment & DevOps
- 90-day post-launch support
Equity / Revenue Share
Product Partnership
We build it. We own the outcome. For startups we believe in — technical co-founder without the equity dilution.
- Full product development
- Ongoing iteration
- Fundraising support
- Scalability architecture
- Team transition plan
From First Call to Live Product
Transparent process. Weekly demos. No surprises.
DISCOVER
- Stakeholder interviews
- Workflow mapping (current state)
- Pain point quantification
- Success metric definition
- Technical feasibility assessment
DESIGN
- User stories + acceptance criteria
- Information architecture
- High-fidelity mockups
- Clickable prototype
- User testing (3–5 users)
BUILD
- Sprint 1: Foundation (auth, data model)
- Sprint 2: Core workflows + integrations
- Sprint 3: Edge cases + admin + reporting
- Sprint 4: Polish + performance
- Weekly demos every Friday
LAUNCH
- QA + security review
- Load testing
- Data migration
- Training sessions (recorded)
- Documentation + handover
SUPPORT
- 90-day warranty (bugs fixed free)
- Weekly check-in calls
- Minor adjustments
- Performance monitoring
- Optional retainer for v2 features
Numbers That Matter
Years Building Software
Projects Delivered
Client Satisfaction
Month Avg. Payback
Built on Vancouver Island. Trusted Here.
We don't have clients in Toronto or San Francisco. Every project is a local business we can drive to.
"We replaced our DOS terminal with TrussConnect in 12 weeks. Our builders now order online at 10 PM. Production scheduling went from whiteboard chaos to a digital board the whole shop can see."
Frank Olsen
General Manager, Island Truss
Nanaimo, BC
"PhysioFlow cut our no-shows from 15% to 4% in the first month. Patients book online, intake is done before they arrive, and our receptionist actually has time to greet people now."
Dr. Anne Morris
Clinic Director, Nanaimo Physiotherapy
Nanaimo, BC
"PropertyPilot turned our phone-tag maintenance process into a system where tenants submit requests with photos, vendors get assigned automatically, and owners see everything in real time."
Doug Carter
Owner, Nanaimo Property Management
Nanaimo, BC
Real Projects, Real Results
Every project is a Vancouver Island business. We don't have anonymous "client X" case studies. These are your neighbors.
Island Truss
Nanaimo, BC
Problem
DOS-based order terminal from the 1990s, no online ordering, production scheduled on whiteboard
Solution
TrussConnect — B2B ordering portal + production scheduling + shop floor tablets
Investment
$74,000
Timeline
12 weeks
Results
- •Builders now order online 24/7
- •Order errors reduced by 80%
- •Production visibility for entire team
- •3.3-month payback
Nanaimo Physiotherapy
Nanaimo, BC
Problem
Phone-only booking, paper intake forms, 15% no-show rate, handwritten SOAP notes
Solution
PhysioFlow — Online booking + digital intake + SOAP notes + automated reminders
Investment
$24,000
Timeline
6 weeks
Results
- •No-shows dropped from 15% to 4%
- •Online bookings capture after-hours patients
- •SOAP notes completed 3× faster
- •1.9-month payback
Nanaimo Property Management
Nanaimo, BC
Problem
Phone-only maintenance requests, rent collection by cheque, owner reports compiled manually in Excel
Solution
PropertyPilot — Tenant portal + maintenance workflow + owner dashboard + digital inspections
Investment
$44,000
Timeline
10 weeks
Results
- •Tenant portal reduces phone calls by 70%
- •Maintenance response time: 3 days → same day
- •Owner reports auto-generated monthly
- •4.6-month payback
Wrightway Construction
Nanaimo, BC
Problem
Project tracking on whiteboards, cost overruns discovered too late, no client visibility
Solution
JobSight — Project dashboard + mobile field app + client portal + cost control alerts
Investment
$65,000
Timeline
10 weeks
Results
- •Real-time project cost visibility
- •Client portal eliminates status-update calls
- •Cost overruns caught at 80% threshold
- •3.8-month payback
What Our Clients Ask Us
Most of our projects fall between $15,000 and $75,000, depending on scope and complexity. A simple clinic booking system might be $20K–$25K. A full manufacturing platform with shop floor tablets and inventory tracking could be $60K–$75K. We give fixed-price quotes after a discovery workshop—no hourly billing surprises.
Our typical timeline is 6–12 weeks from kickoff to go-live. Small tools (4–6 weeks). Mid-size platforms (8–10 weeks). Complex multi-module builds (12–14 weeks). We demo working software every two weeks, so you see progress continuously—no black box development.
Every project includes 90 days of warranty support—bug fixes, minor adjustments, and reinforcement training. After that, we offer monthly retainers ($3,000–$10,000/month) for ongoing support, new features, and system monitoring. Or you can call us when you need something.
Our primary focus is Vancouver Island—Nanaimo, Duncan, Victoria, Courtenay, Campbell River, Port Alberni. We can serve the Lower Mainland and Alberta, but we charge for travel time. The Island is our home; we understand the local business context, regulations, and relationships.
We often integrate with existing systems rather than replacing them. If you have QuickBooks, Shopify, or a legacy database, we can build a bridge. If your current system is truly obsolete (like a DOS terminal), we'll design a migration plan that runs both systems in parallel for a safe transition.
We work with a fixed scope and fixed price. If you need changes after we start, we use a formal change order process: you describe the change, we estimate the impact on timeline and cost, and you approve before we proceed. This prevents scope creep and keeps everyone aligned.
Yes. We host on AWS in Canadian regions (Montreal/Toronto) to comply with PIPEDA. All data is encrypted at rest and in transit. We use industry-standard authentication (Auth0/Clerk) with role-based access control. For healthcare and legal clients, we follow additional privacy protocols. We also recommend cyber liability insurance for added protection.
We reduce this risk through weekly demos—you see working software every Friday, so there are no surprises at launch. If the project truly isn't working out, our agreement includes a 30-day termination clause after the first month. You'll pay only for work completed to date. In 4 years, we've never had a client exercise this clause.
Ready to Stop Fighting Your Technology?
Book a free 30-minute strategy call. We'll audit your current setup and tell you honestly whether custom software makes sense.